Americans with Disabilities Act (ADA) Compliance

ADA Coordinator

Ryan McLane, Town Administrator rmclane@carlislema.gov 

978-371-6688

66 Westford Street
Carlisle, MA 01741

Grievance Procedure

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Town of Carlisle. The Town of Carlisle’s Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Complaint forms are available online in at the Town Administrator’s Office, second floor, Carlisle Town Hall. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

ADA Coordinator
Town of Carlisle
66 Westford Street
Carlisle, MA 01741
978-371-6688

rmclane@carlislema.gov 

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will contact the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant. The response will explain the position of the Town of Carlisle and offer options for substantive resolution of the complaint.

If the response by ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Select Board or their designee. Within 15 calendar days after receipt of the appeal, the Select Board of their designee will contact the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Select Board of their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or his/her designee, appeals to the Select Board, and responses from these two offices will be retained by the Town of Carlisle for at least three years.