Complaints

You may use the forms below to submit complaints to the Town Administrator, Human Resources Director, or Select Board Chair. 

Your complaint may be relevant to a State Agency. In many cases you may file a complaint directly with the Agency if you'd prefer. Visit mass.gov for more information. Common Agencies are: The Office of the Inspector General Fraud, Waste, and Abuse Hotline, File a Complaint with the State Ethics Commission, and the webpages for the Open Meeting Law and Office of the Attorney General. 

Carlisle Policies and Procedures as set by the Select Board may be found here.

What to expect after filing your complaint:

1. Your complaint will be acknowledged in writing, including an estimated timeline for resolution.
2. If applicable, your complaint will be thoroughly investigated, which may involve additional consultation with outside parties. If an investigation is not conducted, you will be notified in writing with an explanation.
3. You will receive a written response outlining the outcome of your complaint, any necessary next steps, and the closure of the complaint process.

Complaint Forms Filed with the Town Administrator

• General Complaint Form: Use for general complaints.
• ADA Complaint Form: Use for complaints regarding the Americans with Disabilities Act. See here for more information.

Complaint Forms Filed with the Human Resources Director/Assistant Town Administrator

• Harassment Complaint Form - Regarding a Town Employee: Use for harassment complaints against someone employed by the Town of Carlisle. 
• Harassment Complaint Form - Regarding an Elected or Appointed Official: Use for harassment complaints against someone volunteering for the Town of Carlisle, including Board/Committee members. 

Complaint Form Filed with the Select Board Chair

• The Select Board's Complaint Form: Use to send your complaint to the Select Board Chair.