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Americans with Disabilities Act (ADA) Complaint Form

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  4. This ADA Complaint Form will be filed with the Town Administrator. For more information regarding the ADA Greivance procedure, view this webpage. 

    The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation.

    The Massachusetts Office on Disability has resources included on their website. 

    Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will contact the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant. The response will explain the position of the Town of Carlisle and offer options for substantive resolution of the complaint.

    If the response by ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Select Board or their designee. Within 15 calendar days after receipt of the appeal, the Select Board of their designee will contact the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Select Board or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

    All written complaints received by the ADA Coordinator or his/her designee, appeals to the Select Board, and responses from these two offices will be retained by the Town of Carlisle for at least three years.

  21. What to expect after filing your complaint:

    Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will contact the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant. The response will explain the position of the Town of Carlisle and offer options for substantive resolution of the complaint.

    If the response by ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Select Board or their designee. Within 15 calendar days after receipt of the appeal, the Select Board of their designee will contact the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Select Board or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

    All written complaints received by the ADA Coordinator or his/her designee, appeals to the Select Board, and responses from these two offices will be retained by the Town of Carlisle for at least three years.

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