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1. I have an outstanding balance. How much do I owe?

Please contact our office (978-369-5557). A staff member will access your tax payment history, and will assist you.

2. Did my bank pay my taxes?

Please contact our office (978-369-5557). A staff member will access your tax payment history and will assist you.

3. I never received a bill. Why do I have to pay demand fees and interest?

M.G.L. Chapter 60; Sections 3 & 16 states that failure to receive a bill shall not invalidate a tax or any procedures for collection enforcement.

4. I don't have this motor vehicle anymore; now what do I do?

Instructions on the excise bill explains the procedure. Any abatement would be processed by the Assessor's Office.

5. I just bought a new home; when will the tax bill be issued in my name?

Upon receipt of the deed from either the owner or Registry of Deeds and after the next January 1^st assessment period begins (Bills due the following August 1^st), the bill will be issued in the new owner’s name.

If you need to change the mailing address of your tax bill, please fill out a Change of Address Form and submit it to the Assessor's Office.

Any property owner who is concerned that they did not receive a bill (See FAQ #3) is encouraged to contact the Tax Collectors Office at 978-369-5557.

6. Can I pay my taxes online?

Yes. Simply click on the Online Bill Payment link and follow the instructions. Please note that the bank assesses a processing fee per transaction; The Town does not receive the fee. The fee schedule can be found on the main page of the online bill payment site. 

The online payment is only available up to the original due date of the tax and partial payments are not allowed. Thereafter, please contact the Office for additional interest charges and instructions on where to mail your payment.

7. What is the CPA surcharge on my tax bill?

CPA stands for Community Preservation Act. The money collected from the tax bill surcharge goes into a Community Preservation Fund and is used for open space protection, historic preservation, affordable housing and outdoor recreation. Carlisle voted to adopt provisions of the Massachusetts General Law regarding CPA at Town Meeting in 2001, setting a 2% surcharge and a $100,000 property value exemption.

For more information, please visit the Town's Community Preservation Committee page.

Low income persons or low to moderate income seniors may be eligible for a CPA exemption. Please contact the Town Assessor for more information.

8. How do I pay my ambulance bill?

The issuance and collection of bills for ambulance service provided by the Carlisle Fire Department is managed by:

ProEMS

PO Box 410326

Cambridge, MA 02141

If you have questions concerning an ambulance bill, please call ProEMS at 617-682-1829.